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tmdag
User
2010-05-02, 10:18 h [ - Direct link - ] |
topic: ATTENTION! Vesalia.de shop and problems..
Board: Amiga, AmigaOS 4 Thanks for info, I have sent to all addresses at once only once (20.04.10), previously I was using only 'order@vesalia.de' address. I will try writing to single address again.. but You know.. They should contact me if there was still a problem with package.. Waiting for a book a whole year is crazy, but ok, anything might happen, maybe it was lost or there was some human error (that is why I had no problems in paying 6.60 again for next shipment) .. but such a bad contact with a client is something that should not happen to no one. I believe that there are many happy Vesalia customers but maybe I'm just one unlucky guy, and I wish You guys to NOT to have a similar problems. [ This post has been edited by tmdag on 2010-05-02 at 10:21 h. ] |
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tmdag
User
2010-05-01, 20:20 h [ - Direct link - ] |
topic: ATTENTION! Vesalia.de shop and problems..
Board: Amiga, AmigaOS 4 You know, I don't want to pay for international calls, They should call me if there were any problems... They should also reply my emails and write IF there is a problem... Besides I use eBay, amazon and other international shops very often and for that few years I haven't got any problem with package. Most of the time You get info when it is dispatched and tracking number.. This time I did not get any info and I cannot tell if it was dispatched at all. Just no info, no response. [ This post has been edited by tmdag on 2010-05-01 at 20:31 h. ] |
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tmdag
User
2010-05-01, 18:17 h [ - Direct link - ] |
topic: ATTENTION! Vesalia.de shop and problems..
Board: Amiga, AmigaOS 4 Hi, I just wanted to share my problem with You, people who might want buy anything from Vesalia.de. On April 23 2009 I have ordered a book "demo scene (2nd Edition)" I have paid 33.95 EUR (with shipping) On April 24 2009 I got info "Online Order #.....; Notification of Payment Received" I didn't get any info about package, that it was sent or not. So I have totally forgot about it... till July when I have realised that still I haven't got it.. On July 01 2009 I have sent them a message: "Till today I haven't received my package  "- no response So on July 13 2009 I have sent them message again: "Hi again, I haven't received any mail and any package from You :/" - no response On August 04 2009 I got Mail from Vesalia (and that was FIRST mail from them) that they have sent package but it turned back..... I was little mad because I got that info after half of a YEAR ... and I was on holiday during that week. but OK, I have asked what now? On August 07 2009 They wrote: "Hello, Please transfer EUR 6.60 to this account: Postbank Essen" (...) And so I have sent them 6.60 EUR on 2009-10-01 ... till today my book nor money! no info, no email... I have wrote a mail to all their addresses (order@vesalia.de, info@vesalia.de, support@vesalia.de) on 20 April 2010 to ask where is my book or money. But of course, still no info, no mail, nothing. |
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